Policies

Our Guarantee

We unconditionally guarantee every class. If you are unhappy with your experience with Little Feet, a full refund will be provided. Your satisfaction is our number one priority!

Tuition

Tuition is due at time of registration and classes are filled in order of registrations received. A place in class will not be secured until payment is received. Classes may be joined mid-session, on a space available basis for a pro-rated fee. A 15% discount on tuition will be given for each additional sibling enrolled in Little Feet program. All babes in arms up to age 6 months attend for free. Older siblings are welcome to drop in on school-off days at the rate of $15.00 a class.

Missed Classes

Missed classes can be made up at any time! Unfortunately, credits cannot be issued for missed classes.

Customer Service

We work hard to handle a situation before it becomes a problem, so please let us know if you have any questions or concerns.

Refunds

A $25.00 fee for returned checks will be applied. Refund requests are granted less a $25.00 cancellation fee.  Individual classes that are cancelled due to instructor’s illness or emergency will be made up the week following the end date of the session. If schedule does not allow for a make-up, a credit will be issued. Classes will follow the Grand Rapids Public School’s calendar in the event of inclement weather.

Information that we collect and how we use it

• Registration information - When you register for Little Feet classes, we ask for your personal information so that we can provide you with the service. If you register a credit or debit card, the information that we require to register for the service includes your name, credit or debit card number, card expiry date, card verification number (CVN), address, phone number and email address. This information allows us to process payments and protect users from fraud.

• User communications - When you send an email or other communication to us, we may retain those communications in order to process your enquiries, respond to your requests and improve our services.

In addition to the above, we use the information that we collect to:

• Provide our products and services to you.

• Perform research and analysis in order to maintain and improve our services;

• Ensure the technical functioning of our network; and

• Develop new services.

We process personal information on our servers in the United States of America.

Information sharing

We will not sell or rent your personal information to companies or individuals outside of Little Feet.

• As with any credit card payment, if you process a credit card transaction through the service, we need to share some information (for example, your name and credit card number) with the banks and other entities in the financial system that process credit card transactions. For payment transactions processed through your Carrier Billing Account, we will need to share information with the Carrier holding your Carrier Billing Account in order to charge your Carrier Billing Account and for other purposes related to processing Carrier Billing transactions, such as purchases, reversals, refunds, adjustments, disputes and customer support.

• We require opt-in consent for the sharing of any sensitive personal information.

• We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service including investigation of potential violations thereof, (c) detect, prevent or otherwise address fraud, security or technical issues or (d) protect against imminent harm to the rights, property or safety of Nurturing Pathways, its users or the public as required or permitted by law.